We're here to help with any questions about your training plan
Digital service - all support provided online
Get help via email - we typically respond within 24-48 hours
support@pacetri.comUse the form on this page for detailed inquiries
Best for technical issues or detailed questions
Email: 24-48 hours
Contact Form: 24-48 hours
Technical Issues: Priority response
General Questions: Standard response
Check our FAQ for quick answers
Include your account email in support requests
Be specific about technical issues
Remember: All sales are final (no refunds)
After completing your assessment and payment, your personalized plan will be generated immediately and available in your dashboard.
No, all sales are final. We operate a strict no-refund policy for our digital training plans. Please review carefully before purchasing.
Yes! You can adjust workout intensities, mark sessions as complete, and add personal notes to customize your experience within the platform.
Contact us immediately at support@pacetri.com for technical issues. We prioritize technical support to ensure you can access your purchased content.
No, PaceTri provides AI-generated training plans, not personal coaching. The plans are personalized but automated based on your assessment.
You can view and print your training plan from your dashboard. We recommend saving or printing important information for your records.