Contact Us

We're here to help with any questions about your training plan

Digital service - all support provided online

Send us a message
Email Support

Get help via email - we typically respond within 24-48 hours

support@pacetri.com
Contact Form

Use the form on this page for detailed inquiries

Best for technical issues or detailed questions

Response Times

Email: 24-48 hours

Contact Form: 24-48 hours

Technical Issues: Priority response

General Questions: Standard response

Before Contacting

Check our FAQ for quick answers

Include your account email in support requests

Be specific about technical issues

Remember: All sales are final (no refunds)

Frequently Asked Questions

How do I get my training plan?

After completing your assessment and payment, your personalized plan will be generated immediately and available in your dashboard.

Can I get a refund?

No, all sales are final. We operate a strict no-refund policy for our digital training plans. Please review carefully before purchasing.

Can I modify my training plan?

Yes! You can adjust workout intensities, mark sessions as complete, and add personal notes to customize your experience within the platform.

What if I have technical issues?

Contact us immediately at support@pacetri.com for technical issues. We prioritize technical support to ensure you can access your purchased content.

Is this personal coaching?

No, PaceTri provides AI-generated training plans, not personal coaching. The plans are personalized but automated based on your assessment.

Can I download my plan?

You can view and print your training plan from your dashboard. We recommend saving or printing important information for your records.